Call the Sean Hannity Show:

800.941.7326  3-6 pm ET Mon-Fri

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INSIDER FAQ

Insider FAQ

Manage Your Account:

To look up your account information including forgotten passwords or cancel a membership please use one of these three options to contact our customer support team by:

Billing and Subscription Issues (via our Payment Processor, EC Suite): Click Here
Phone: 888-736-6475
Email: consumersupport@ecsuite.com


Or

For Technical Support Issues with the Broadcast:
Email: customerservice@premiereradio.com



What are the minimum requirements needed to use the Hannity Insider successfully?

PC users:
Pentium II or higher with Windows 2000 or XP operating system.
Your internet connection should be no less than a 56k dial-up.

If you are running a version of Windows that is older than 2000, you may still download the program by clicking here. Windows 98 users will not be able to stream the program from their desktops.

Make sure you have the most recent version of Windows Media Player installed. The audio codec will work on V.9 or higher. You can download the most recent free player here.

Upgrade software is available at your nearest computer supply store.

Mac Users:
Mac OS X

ATTENTION AOL USERS
: AOL browser window to access this service, you will have to open a new non- AOL browser window as AOL has built in blocks that can prevent users from listening to certain audio. If you do not have another browser available on your computer, Microsoft Internet Explorer or Netscape Navigator can be downloaded by going to the links provided below. Both are free. We advise subscribers to make sure they have the most up-to-date versions of either browser, as older versions do not support the technology.

For Internet Explorer http://www.microsoft.com/windows/ie/default.mspx

For Netscape Navigator http://browser.netscape.com/ns8/

ATTENTION FIREFOX USERS:

We have not tested or configured this service to work with this browser. If you are using Firefox as your browser and are experiencing problems, please close all windows and open Internet Explorer.

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How do I transfer the show to my portable listening device?
As the process can vary from user to user, we strongly recommend you refer to the information provided by the manufacturer in the original packaging.

DISTRIBUTION OF ANY AUDIO CONTENT OWNED AND COPYRIGHTED BY PREMIERE RADIO NETWORKS IS PROHIBITED BY LAW AND PUNISHABLE BY LEGAL ACTION.

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When I login, I am immediately brought back to the login screen again. Why does this happen?

It could be that you have your cookies disabled:

In Internet Explorer: click on “tools”, “internet options”, “security” and then the “custom level” button. You will then see a list of elements. Scroll down to the “cookies” portion and make sure that they are enabled.

In Netscape: click on "tools", "cookie manager" and click the option for "unblock cookies from this site" while on the login page.

My username and password aren't working

Remember that the fields are case sensitive - so you must enter your username & password exactly as you registered. If you have confirmed this and they still aren't working, contact our customer support staff at 888-736-6475 or by email: consumersupport@ecsuite.com

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How do I:

Change my credit card information?

Cancel my subscription?

Retrieve or change my username or password ?

You can do this by contacting our customer support team at 888-736-6475, or by emailing us at consumersupport@ecsuite.com

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How does your billing work?

Your credit card or checking account will be billed $5.95 every thirty (30) days as long as your subscription remains active.

Regarding cancellations
In addition to our Terms of Use, please note that, in the event you wish to cancel your subscription, we will terminate your account upon notice from you via telephone or email. After termination, your credit card or checking account will no longer be charged the $5.95 monthly fee.

We will be unable to refund any monthly fees charged to your credit card before termination.

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If your question is not listed above, please email us at: customerservice@premiereradio.com

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