Coffee giant Starbucks published a 68-page manifesto this week, detailing how employees should become “color brave” and treat each customer as a “human being” just days after the retailer closed 8,000 stores for anti-bias training.
According to Fox News, the company outlined its ‘Third Place Policy,’ which allows anyone to use the store’s restroom without purchasing a product; raising new questions over how employees are expected to handle individuals in what some described as a “corporate homeless shelter.”
“Because we want to uplift others, we exist to inspire and nurture the human spirit — one person, one cup, and one neighborhood at a time,” starts the training manual.
“Here’s my belief: Growing up, there was a term called ‘color blind,’ which described a learning behavior of pretending not to notice race — that doesn’t even make sense,” said CEO Kevin Johnson. “So today we are starting a new journey, talking about race directly — what my friend and Starbucks board member Mellody Hobson calls being ‘color brave.’”
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